Terms of sale

Information of the products:

Through this website and online store, we market, sell and distribute our textile products and accessories under the brand name kokorome.
The particular characteristics of our designs will be specifically reported in the description of each of them.

Price and taxes:

They are marked in each case, expressed in euros (€), and include the VAT in force in Spain, which is currently 21%.
The shipping costs are not included and are those detailed in the section ” Shipping ”.

Availability:

Once you make the purchase, the time of preparation of the order is usually between 5 and 10 business days. Depending on the stock in the workshop and the pending orders to be made. We will try to produce it and send it as soon as possible.

Way to pay:

The payment of the products you buy will be made at the time of placing the order on our website and you can do so with debit and credit card. We use all security standards on the Internet. Our Stripe payment gateway is totally secure, so we will never know your credit card details.
If you prefer to pay by bank transfer, send us an email to hola@kokorome.es and we will tell you how to proceed.

Shipping:

The national sendings, in Spain, have a cost of €5,50 and the international have a cost of €13,50.

Shipments are made with certified mail, through the State Post Service. For those Users whose shipments are destined to other countries, the International Postal Service is used. Transportation costs are borne by the buyer, and will be established in the shopping cart.

It is important that you provide us with a correct mailing address, because if it was badly written, and therefore you did not receive the order, we should go back to make a new shipment and this would run from your account.

In the event that the order is returned to us because delivery was not possible, we will contact the customer by email to manage the return. This will only be done again, after receiving the payment of the shipping costs again.

The delivery times after the order preparation time has elapsed are:

  • Shipments to Spain (Peninsula): 24/48 hours.
  • Shipments to the Balearic Islands: 48/72 hours.
  • Shipments to Europe: between 1 and 2 weeks.
  • International shipments (outside Europe): between 3 and 4 weeks.

Keep in mind that deadlines may increase in periods of high demand, such as Christmas, special promotions or new product launches. You can write to hola@kokorome.es to ensure your order will arrive on time.

We will inform you at the exit of your order of the post office by means of an email, with the tracking number so that you can control your status at all times.

Modification of the conditions of sale:

These conditions may be modified at any time, according to the evolution of this website and the contents offered therein.

Acceptance of the conditions of sale:

The acquisition of any product offered on this website implies knowledge and acceptance of the legal conditions – sales conditions and legal notice – of this website.

If you have any questions regarding these general conditions of sale, we would appreciate it if you contact us by writing to hola@kokorome.es.

2017 © Kokorome. All rights reserved.

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